Return Policy

 
Our goal is to treat customers the way expect to be -- welcomed, valued and appreciated.   So whenever there is an ordering/shipping misstake, contact us, we'll do our best to help. To request a return please contact an ID Services representative at (858) 569-0691 or at IDS@id-services.com.   (Have you your order and item number available.)

  • Policies for Unopened and Unused Products 
    If you have purchased an incorrect or unwanted item, you may return it within 20 days of receipt under the following conditions:
    • Product must be unopened, unused and in the factory packaging.
    • Product returns must include original packaging and include all peripheral items like instructions, driver CDs, etc.
    • The customer must pay for the shipping back to ID Services.
    • A 15% restocking fee will be deducted from the credit issued for your order. The credit will include the purchase price of the item and any tax, we do not credit shipping on the original order.
       
  • Policies for Opened Items 
    We are unable to accept the return of the following 'opened' items:
    • Printers that have been used, unless pre-authorized by an ID Services representative.
    • Opened consumables or media such as ink rollers, cards, ribbons and/or printer cleaning kits.
       
  • Policies for Other Items 
    We are unable to accept the return of the following items:
    • Software unless pre-authorized by an ID Services representative.
    • Custom printed products, including but not limited to custom card, lanyards and custom badge reels.
    • Custom encoded access control cards. (Proximity, iClass, etc.)
    • Special order items.
       
  • Policies for Defective Merchandise 
    If you received a product that is non-functioning properly or is defective out of the box, please contact us immediately to obtain a return material authorization (RMA) number. We will replace the product as quickly as possible.
     
  • Return Policy Information 
    If you have any questions, concerns, or comments about our return policy you may contact us using the information below:

    By e-mail:  IDS@id-services.com
     
    By Phone: 858-569-0691
     

Return Instructions

  • For all returns the customer must contact ID Services to obtain a RMA number within 20 days of the receipt of the product.
  • All returned packages and merchandise must be shipped to the address listed below
    • ID Services
      5797 Chesapeake Ct.
      Suite 103
      San Diego, CA  92123
  • RMA numbers must be clearly marked on the return shipping address label.
  • Products must be shipped back freight prepaid (customer pays for shipping) except in the case of returns due to manufacture's defect or errors on the part of ID Services.
  • Items must be received within 30 days of the issuance of the RMA number.
  • All original item packaging, instructions, and included peripherals must be returned with the product.
  • The product must be in "like new" condition and be unmarked and undamaged.


Credit will be issued to the original credit card or account holder after inspection by ID Services.